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20Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Twin Room
Max:
2 persons
420 sq. feet 
Bed options:
2 King Size Beds
Garden view
Shower
Air conditioning
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Single Room
Max:
1 person
165 sq. feet 
Bed options:
1 Single bed
Shower
Air conditioning
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Deluxe Bungalow
Max:
2 persons
520 sq. feet 
Bed options:
1 King Size Bed
Mountain view
Shower
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Arenillas1000 ft
Airports
Aeropuerto Internacional de Santa Rosa (ETR) 14.0 mi
Camilo Ponce Enriquez (LOH) 111.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Elevator
  • ATM/Cash machine

Sports & Fitness

  • Fitness center
  • Cycling
  • Tennis court
  • Pool tables
  • Table tennis
  • Mini golf
  • Aerobics

Services

  • Paid airport shuttle
  • Room service
  • Laundry
  • Tours/Ticket assistance

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Game room

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness center
  • Sauna
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Dressing area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
Map view
Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
Nearby
Nix Karaoke
900 ft
Nefertiti Discotek
1700 ft
Mother Park
1700 ft
Capilla Las Mercedes
1700 ft

Reviews and Ratings <br />

Feedback from previous guests about their experience.
60%
loved the resort and would return for another relaxing stay
Beautiful surroundings
Large clean rooms
Inadequate air conditioning
Rigid service policies
6.0/10
Guest rating
Rooms
6.6
Location
7.8
Service
6.2
Dining
5.0
Guest reviews
6.0/10
based on 5 reviews
9.1
9.1/10 based on 127 reviews
Natalie
United States of America, March  2025
6.2/10

Our stay was marred by several issues, including poorly functioning air conditioning and misleading all-inclusive offerings. However, the resort itself is beautiful with spacious rooms, and I had a wonderful dining experience thanks to attentive staff members like Jacinto Vite. Overall, while there were some positives, I was left disappointed due to the many shortcomings.

Rooms
7.0
The rooms were spacious and comfortable, equipped with either queen or king-size beds, providing a pleasant stay.
Service
5.0
Service left much to be desired as many activities were closed, and staff seemed overwhelmed, especially during dining times.
Location
8.0
The resort is set in a beautiful location with lovely infrastructure, making it visually striking.
Dining
7.0
The dining experience was quite good with attentive servers despite the limited food offerings near closing times.
Facilities
5.0
While the facilities appeared well-maintained, many were closed, which made our experience less enjoyable.
Fred
United States of America, February  2025
6.2/10

We had a mixed experience at the resort. While we were thrilled with the amazing service from staff members like Jacinto Vite, who made our New Year's celebration special, there were significant issues with air conditioning and the dining options. The location was beautiful, but the all-inclusive offerings fell short of expectations, making it hard to justify the costs.

Rooms
7.0
The rooms were spacious but lacked sound isolation, which made it a bit noisy at times. They were also far from the main pool and dining areas.
Service
9.0
The service was fantastic, especially thanks to Jacinto, who was incredibly attentive and friendly throughout our stay. However, the overall training of the staff could improve to enhance guest experiences.
Location
6.0
The resort's surroundings are stunning, but it can feel isolated from key amenities and activities. It's not as convenient as I hoped, requiring some travel within the grounds.
Dining
5.0
Dining was disappointing, especially the limited options available during meals. As a platinum member, I expected better variety and quality, but it didn't live up to my expectations.
Facilities
5.0
The facilities were decent, but many were closed during our stay, which was frustrating. The transport service around the resort was slow and not very convenient.
R.
United States of America, January  2025
5.8/10

The resort has beautiful surroundings and a nice spa; however, the service needs significant improvement. As a platinum member of a loyalty program, I expected better attention to detail, especially regarding dining and all-inclusive offerings. Despite the stunning environment, my overall experience left much to be desired due to the service inconsistencies.

Rooms
7.0
The rooms were large, clean, and comfortable, but the air conditioning struggled to keep the space cool.
Service
5.0
Service was inconsistent; I faced issues with dining options after check out, and additional fees felt misleading.
Location
9.0
The resort is located in a gorgeous rainforest setting, which made the stay quite special.
Dining
5.0
The all-inclusive experience was not as advertised; I found limited food options and had to rush meals.
Facilities
6.0
The facilities, including the spa, were pleasant, but some amenities were often closed or required extra fees.
Ben
United States of America, December  2024
5.8/10

I had mixed feelings about my stay at the resort. While the location is beautiful and the atmosphere is relaxing, the service and amenities didn't fully meet my expectations. The staff was attentive at times, but their policies felt a bit rigid, especially concerning dining options. The air conditioning in the rooms was inadequate, which made things uncomfortable. Overall, the resort has potential, but it needs to refine a few areas to enhance guest satisfaction.

Rooms
6.0
The rooms were large and clean, but the air conditioning didn’t work well, making my stay uncomfortable. I would have expected better cooling for a room of that size.
Service
5.0
While some staff members were kind and attentive, the overall service was inconsistent, and the strict check-out policies felt overly rigid.
Location
8.0
The resort is set in a gorgeous area with beautiful surroundings, offering a relaxing escape. However, it's quite isolated, and transportation within the property felt slow at times.
Dining
5.0
The all-inclusive dining was not as advertised, with limited options and extra charges for name-brand items. I found the dining schedule to be restrictive as well.
Facilities
6.0
The facilities, including the spa, were enjoyable, but many activities were closed during my stay, which was disappointing.
Beautiful surroundings
Inadequate air conditioning
Terry
United States of America, December  2024
6.8/10

I had a mixed experience at the resort. We spent New Year's there, and the highlights were definitely the stunning surroundings and the fantastic service from Jacinto Vite, who made our family celebration special. However, I was disappointed with the air conditioning in our room, the limited all-inclusive offerings, and the long wait times for transportation within the resort. Overall, the resort has great potential, but there are areas that need improvement.

Rooms
6.0
The air conditioning in our room was not working properly, which was quite uncomfortable. The room itself was nicely equipped with a balcony and a modern walk-in shower.
Service
9.0
Jacinto Vite went above and beyond to ensure we had a great time, providing attentive and caring service throughout our stay. However, other areas of service fell short of expectations.
Location
8.0
The resort is beautifully situated, offering great views and access to outdoor activities, which made our stay enjoyable.
Dining
5.0
The dining experience was disappointing as the all-inclusive options were not as extensive as advertised. If you wanted name-brand products, you had to pay extra, which felt like a letdown.
Facilities
6.0
While the resort had a variety of facilities, many activities were closed during our visit, and we faced delays in getting transport within the compound.
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Rooms and Guests2 Guests, 1 Room